The information we collect
USSI collects personal information when:
- you request support for a USSI product;
- you request free software downloads;
- you create a user account (login Client Id and Password) at USSI's Technical Support Center;
- you register for webcasts, online demonstrations, seminars and conferences;
- you request information or materials (e.g., whitepapers or newsletters);
- you participate in surveys and evaluations;
- you participate in promotions, contests or giveaways;
- you apply for a job or submit your resume online;
- you submit questions or comments to us.
USSI also collects personal information from individuals (with their consent) at conventions, trade shows and expositions. The types of personal information collected may include (but are not limited to):
- your first and last name;
- your title and your company's name;
- your company's physical address (including street name, name of a city or town, state/province, postal code);
- your e-mail address;
- your telephone number;
- your educational background, employment experience, and job interest (for job applicants submitting electronic information);
- any other identifier that permits USSI to make physical or online contact with you;
- any information that USSI collects online from you and maintains in association with your account, such as:
- your USSI Client Id;
- your USSI Password; and/or
- account information.
Use of your personal information
USSI collects and uses your personal information to operate and improve its sites and deliver the services or carry out the transactions you have requested. These uses may include providing you with more effective support services; making the sites or services easier to use by eliminating the need for you to repeatedly enter the same information; performing research and analysis aimed at improving our products, services and technologies; and displaying content and advertising that are customized to your interests and preferences.
We also use your personal information to communicate with you. We may send certain mandatory service communications such as welcome letters, billing reminders, information on technical service issues, and security announcements. Some USSI services may send periodic member letters that are considered part of the service. We may also contact you to inform you of other products or services available from USSI and its affiliates.
Personal information collected on USSI sites and services may be stored and processed in the United States or any other country in which USSI or its affiliates, subsidiaries or agents maintain facilities, and by using a USSI site or service, you consent to any such transfer of information outside of your country.
Sharing your personal information
Some USSI services may be co-branded and offered in conjunction with another company. If you register for or use such services, both USSI and the other company may receive information collected as part of the co-branded services.
In some cases USSI uses contractors to collect, use, analyze and otherwise process information on its behalf. It is USSI's practice to require such suppliers to handle information in a manner consistent with USSI's policies. USSI may also allow carefully selected USSI partners to participate in limited marketing campaigns solely to promote USSI's products and services to you.
If you request something from a USSI web site (for example, a product or service, a callback, or specific marketing materials), we will use the information you provide to fulfill your request. To help us do this, we may share information with others, such as USSI's business partners, financial institutions, shipping companies, and postal or government authorities (e.g., Customs authorities) involved in fulfillment. As part of a transaction, we may also contact you as part of our client satisfaction surveys or for market research purposes.
We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, hosting websites, processing transactions, or performing statistical analysis of our services. Those companies will be permitted to obtain only the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose.
We may access and/or disclose your personal information if we believe such action is necessary to:
(a) comply with the law or legal process served on USSI;
(b) protect and defend the rights or property of USSI (including the enforcement of our agreements); or
(c) act in urgent circumstances to protect the personal safety of users of USSI services or members of the public.
USSI provides a number of ways for you to 'opt-out' of receiving additional information from us or having us provide your personal information to our partners. We may offer you these choices at the time you give us your information. If you do not wish to continue receiving certain marketing materials (e.g., e-mail messages), you can opt-out of receiving these materials by following the unsubscribe instructions provided in the materials. This option does not apply to communications primarily for the purpose of administering orders, contracts, support, product safety warnings, software updates, or other administrative and transaction based notices.
How to update your information
Here are some ways you can modify the contact information that you have provided to us:
Should your email address change, you may manage your subscription by unsubscribing to our newsletter and re-subscribing with your new email address.
Specialized areas of our web site that require you to register may identify, at the point of collection, the ways available for you to update your information.
Safeguarding your personal information
We recognize industry standards and employ security safeguards to protect information from unauthorized access and misuse. We use the most accurate and current information you provide in order to process your request. Furthermore, whenever you transmit sensitive information to us through our web site, we provide you access to secure servers that allows encryption across the Internet. Browsers offer varying degrees of security, particularly in regard to encryption. Even the same version of a browser can come with different levels of encryption. For your protection, make sure your browser is set and configured to support Secure Socket Layer (SSL) 2.0/3.0 and employs 128-bit encryption. All acceptable browsers do provide detailed information on security levels in "Properties" or "Document Information" from the browser's menu bar. See your browser's "Help" tab or documentation for more information.
If a Client Id and Password is used to help protect your accounts and personal information, it is your responsibility to keep your Client Id and Password confidential. Do not share this information with anyone. If you are sharing a computer with anyone, you should always log out before leaving a site or service to protect access to your information from subsequent users.
United Systems and Software, Inc.
Post Office Box 958444
Lake Mary, Florida 32795
Any complaint that cannot be resolved through our internal processes will be settled by arbitration administered by the American Arbitration Association (AAA) in accordance with its applicable commercial rules as well as the Safe Harbor Principles. In addition, the exclusive location for such arbitration shall be Orlando, Florida. All decisions of the arbitration panel will be final and binding on the parties, which waive any right to further appeal the arbitration award, to the extent an appeal may be lawfully waived.
Discussion forums and chat rooms
If you participate in a USSI discussion forum or chat room, you should be aware that the information you provide there will be made broadly available to others, potentially inside or outside USSI, who have access to that discussion forum or chat room. Also, please recognize that individual forums and chat rooms may have additional rules and conditions. Each participant's opinion on a forum or chat room is his or her own and should not be considered as reflecting the opinion(s) of USSI. USSI reserves the right to take necessary action to preserve the forum's integrity, such as removing any posting that is vulgar or inappropriate.
Cookie and browser information
With or without cookies, our web site keeps track of usage data, such as the source address from which a page request originates (i.e., your IP address, domain name), date and time of the page request, the referring web site (if any), and other parameters in the URL (e.g., search criteria). We use this data to better understand web site usage in the aggregate so that we know what areas of our web site users prefer (e.g., based on the number of visits to those areas). This information is stored in log files and is used for aggregated and statistical reporting. It is not attributed to you as an individual.
Links to other sites
Our web sites often provide links to third-party web sites, such as those of our business partners, clients, and advertisers. You should review their privacy policies to learn more about what, why, and how they collect and use personally identifiable information.
For questions or concerns
United Systems and Software, Inc.
Post Office Box 958444
Lake Mary, Florida 32795