USSI's tremendous success is attributed to providing our clients with a comprehensive "turnkey" solution. We accomplish this by coupling and delivering our professional services with each and every software solution deployment. At USSI, we believe it is important to have a single solutions provider and point of contact in which our clients can rely upon. Below, please find a list of the most common professional services we deliver to each and every client.
Training and setup
Building relationships through education. After deploying one of our many solutions at a clients site, the next step is comprehensive training for the users, and assistance with functionality setup. USSI Account Specialists work hard at ensuring that all users are comfortable with the functionality of the system, and are available to answer any questions and run through day-to-day operational scenarios. In addition, we enjoy the opportunity to assist in the initial setup of policy information, commission structures, billing notices and reports, workflow concepts, and much more. Typical training and setup services provided are:
- Onsite hands-on training with USSI specialists
- Online training with face-to-face video capability
- Model office with simulated day-to day scenarios
- Training and assistance with initial policy setup
- Assistance with regular and advance commissions setup
Have a "legacy" system and worried about all of that data? Don't be. The USSI technical team is well versed and holds extensive experience with conversion from multiple platforms and database formats. The extraction, conversion, and importing of your current portfolio information into USSI's InsurancePlus software solution will be performed by our experts and typically includes (but is not limited to):
- Policy holder information
- Plan types and descriptions
- Commission hierarchies and configurations
- Claims and claim history
- Accounting transactions and billing history
- Existing notes and electronic document images
USSI holds a 100% success rate for data extractions and conversions. Protecting and ensuring the accuracy of our clients' data is of the utmost importance, and is handled with extreme care and sensitivity.
USSI offers custom programming and development services focused on collaboration between us and our clients. Relying on our technical abilities and cross-industry knowledge, USSI works diligently and effectively to create solutions for specific workflow and business practice requirements. We offer project-based services or development for specific client needs. The following are a few examples of custom programming and development services we provide:
- Internet / Intranet applications and portals
- Integration of disparate legacy applications and systems
- Customization and maintenance of in-house written applications
- Development and production of back-office applications
In every industry, reliable and modern technology is the difference between remaining competitive and relevant. USSI can provide your organization with not only custom applications, but in turn provide you with the tools to ensure your businesses continued success through the ability to capture data and information more accurately, more resourcefully, and most important, cost effectively.
USSI prides itself on first class technical assistance and client support. There is great peace of mind knowing that when your users are facing a challenge, or just simply have a question about USSI's software, that a technical support specialist will be available to assist you immediately. Maintaining excellence in our client support area can be attributed to several factors:
- All technical support staff are located in the United States
- USSI Account Specialists are well versed in all provided products
- No automated help desk system; get in touch with a specialist right away
- Direct access to your assigned deployment team
Our clients are the single most important element of our business, and USSI works hard to maintain our clients' complete satisfaction.
If you already have an existing site you would like to update, or are planning to develop a new website presence, it's important to understand the characteristics that can make or break the effectiveness of your website and ultimately your online investment. An unattractive, or poorly designed site can do more harm to your business than help. Allow the website design experts at USSI to produce a responsive website that professionally reflects and represents your organization.
During the design process there are several key elements we concentrate on to produce a successful website including appearance, relevant and useful content, responsive functionality and user access, website usability and compatibility, search engine optimization (SEO) methods, social media networking, and more.
Make sure to contact the web design experts at USSI, we would truly enjoy the opportunity to design and develop the website your company deserves.
Disaster Recovery and Business Continuity
Every business should have a business continuity plan in place. Not an idea, but a well articulated and detailed course of action to ensure that their business can get through a disaster and continue on in the aftermath. This plan includes crisis management, business procedures/processes and work area management to name a few considerations.
USSI’s DataVault Solution is a reliable software based data backup solution that securely replicates your data and applications from your onsite IBM iSeries platform to our Secure Data Center and platform located in Lake Mary, Florida. Utilizing our powerful DataVault software component and a secure internet connection, data will be replicated throughout the day to ensure that your most valuable asset is recoverable during an unforeseen event or natural disaster.
High level quality of code and exceptional technical assistance“I wanted to acknowledge an extraordinary achievement. My thanks goes out to our USSI Senior Account Representative who put tremendous efforts to deliver a high level quality of code and exceptional technical assistance on a requested software feature. But I want to extend a thank you to the whole USSI team, who was faced with unexpected circumstances and carried on successfully.”
Mr. Jean Domoulin, FLMI, CMA
Independent Insurance Consultant